Privacy Policy

Cathaleya Souvenir is a personalized souvenir and keepsake shop based in Sta. Cruz, Manila, Philippines. We craft custom souvenirs for weddings, baptisms, birthdays, corporate events, and other meaningful occasions.

For any privacy-related questions, you may reach us at hello@cathaleyasouvenir.com or call us at 0916 697 3667.

We only collect information you voluntarily provide. When you submit our contact or inquiry form, we collect:

• Full name
• Email address
• Phone number
• Event type and preferred date
• Any message or details you include in your inquiry

We do not collect payment information through this website. Order and payment details are handled directly between you and our team.

Information submitted through the contact form is used exclusively to:

• Respond to your inquiry within 24 hours
• Discuss your souvenir requirements and provide a quote
• Coordinate order fulfillment and delivery details
• Send follow-up messages related to your inquiry or order

We do not use your personal information for marketing to third parties, and we do not sell, rent, or trade your data under any circumstances.

Inquiries submitted through our contact form are transmitted via Resend (resend.com), a transactional email service. Your message is delivered directly to our inbox. Resend processes data in accordance with their own privacy policy and industry-standard security measures.

We retain inquiry information only as long as necessary to fulfill your request or comply with applicable legal obligations. We do not operate a customer database or CRM that stores your data long-term without your knowledge.

To improve our website experience, we use the following analytics tools:

• Google Analytics (GA4) — collects anonymized usage data such as page views, session duration, and device type. No personally identifiable information is linked to these analytics.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us understand how visitors interact with our pages.

Both tools use cookies and similar technologies. You may opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Our website includes a Messenger button that links to our Facebook page. If you choose to message us through Facebook Messenger, your conversation is subject to Meta's Privacy Policy. We do not control how Meta processes data exchanged through Messenger.

This website uses cookies primarily for analytics purposes (see Section 5). We do not use cookies to track your activity across other websites or serve you targeted advertisements.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of analytics tools but will not impact your ability to use the site or submit inquiries.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Be informed about how your data is collected and used
• Access personal information we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, subject to our legal obligations
• File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise any of these rights, please contact us directly at hello@cathaleyasouvenir.com.

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our contact form is transmitted over HTTPS, and we rely on reputable third-party services (Resend, Google, Microsoft) that maintain their own security standards.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Our website may contain links to external sites (e.g., our Facebook page). This Privacy Policy applies only to cathaleyasouvenir.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal data through our site, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email: hello@cathaleyasouvenir.com
• Phone: 0916 697 3667
• Address: Brgy. 310, 985 Quezon Blvd., Sta. Cruz, Manila, Philippines